We're Hiring! Member Experience Director

Wed, Jul 20, 2022 at 2:56PM

We're Hiring! Member Experience Director

Member Experience Director


Greater Piedmont Board of REALTORS® (GPR) is a non-profit trade association supporting over 700 REALTORS® & Affiliate Partners. Our mission is to provide outstanding services and leadership to help our members be successful and profitable in real estate.

Greater Piedmont is a great place to work! Our small but mighty staff and association are state and nationally recognized for our efforts in the communities we serve. You would be a great fit if you are creative, organized, take initiative, love new challenges, have a positive attitude, and a team player!

Our dynamic and professional association is committed to upholding the NAR Code of Ethics and we stand strong in our commitment to Fair Housing. As stewards of our community and the real estate industry, we are passionate about practicing under the Fair Housing Act throughout all aspects of our business. 

We are an equal opportunity employer and encourage professionals of diverse backgrounds to apply. GPR offers an excellent salary and benefits package. Located near Old Town Warrenton, we are easily accessible to Rt. 29. This opportunity is on-site, full-time, M-F 8:30-5pm.


Position Overview

Greater Piedmont REALTORS® seeks to continue attracting new members and increasing member engagement. This position will be responsible for providing the best onboarding experience as well as excellent ongoing customer service to all association members.

Essential Responsibilities

  • Oversee the onboarding of all new Greater Piedmont REALTOR® members
  • Maintain the integrity of the membership records and database
  • Process dues and payments and execute monthly reports and payments to NAR & VAR
  • Be the Subject Matter Expert (SME) on the SentriLock platform & provide training and consultation on its use
  • Create flyers, videos, and “marketing” materials for upcoming events
  • Develop a business plan to ensure deliverables are met for dues invoicing, payments, late fees, release of ballots
  • Be accessible to the membership daily and assist with all their needs
  • Provide administrative support the CEO


Minimum Qualifications


  • Minimum of 5 years related experience in the field of customer service, recruitment, membership, or similar area ideally in an association or non-profit sector
  • Associates Degree in marketing, business, or related field; equivalent work experience can be submitted
  • Knowledge and experience with developing and managing marketing and communications outreach to support membership and association activities
  • Experience working in a non-profit environment with member volunteers and volunteer leadership a plus


Required Skills


  • Strong organizational skills with the ability to prioritize tasks and juggle multiple deadlines effectively.

  • Ability to interact successfully across all levels of volunteers, leaders, and staff

  • Excellent written and verbal communication skills

  • Proficient in Microsoft Office products and data management systems

  • Experience with Zoom/Zoom Webinar a plus

  • Ability to utilize tools or design systems and processes to track program data and monitor program progress


To apply for this position, please send your resume and cover letter to Debbie Werling (CEO) at


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